1.1 Chitram TV is an online store offering multimedia devices and related services.
1.2 Only adults or registered businesses may place orders through the Website.
1.3 By placing an order, the Buyer agrees to these Statute provisions.
2.1 Registration is optional but allows order tracking, profile management, and access to digital services.
2.2 Personal data is processed in accordance with GDPR and applicable laws.
3.1 Product information and availability are displayed on the Website.
3.2 Prices exclude shipping costs; all prices are shown in EUR unless stated otherwise.
3.3 Orders can be placed online 24/7.
3.4 Order confirmation is sent via email.
4.1 Payments can be made using the methods available on the Website (e.g. credit/debit cards, online checkout).
4.2 Payment is required before shipment.
5.1 Delivery times vary depending on location and shipping method.
5.2 Buyers must inspect shipments upon receipt.
5.3 Any transport damage must be reported to the courier immediately.
6.1 All products are covered by manufacturer or seller warranty.
6.2 Warranty claims must include proof of purchase and a description of the defect.
6.3 Complaints will be addressed within 14 days.
7.1 Consumers have 14 calendar days to withdraw from the contract.
7.2 Products must be returned in original packaging with all accessories.
7.3 Return shipping costs are borne by the Buyer unless otherwise stated.
8.1 The Seller complies with EU consumer protection laws.
8.2 Disputes may be resolved via competent courts or arbitration bodies.
9.1 The Website uses cookies for functionality, analytics, and marketing.
9.2 Personal data is processed in compliance with GDPR.
10.1 The Seller reserves the right to update this Statute at any time.
10.2 The current version is always available on the Website.
10.3 By using the store, the Buyer agrees to these terms.